Holidaymakers travelling from two UK cities have slammed a major airline after it cancelled flights with little notice yesterday morning (27 June).
Passengers flying from Edinburgh and Glasgow Airport, including a bride-to-be excited to jet off for her dream wedding, have since come forward to open up about the whole ordeal.
Sarah Machete was devastated after her flight from Edinburgh Airport to Naples for her wedding was cancelled.
She's since taken to X to call out budget airline easyJet after being offered alternative flights for two days later.
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She said: "So…was just about to leave for the airport for our flight to Naples for our wedding & got a message from @easyJet to say our flight has been cancelled.
"@easyJet response…. Your only option is the flight on Saturday! Zero sh*ts given by their customer service."
Another customer who was booked on the same flight, Ian, also took to X slamming easyJet after claiming to have lost two days of his holiday.
"EasyJet have cancelled our flight from Edinburgh to Naples and rebooked us so we lose nearly two days of our holiday," he wrote before asking: "Why are we not booked on another airline to get us to Naples today?"
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And a final passenger, Guy, told the Daily Record: "We arrived at Glasgow Airport at 5am and there were passengers standing around. The airport staff were telling us to check the easyJet app and no one would speak to us.
"There were no easyJet employees there to help. By the time we arrived home, I received an email to say they couldn't provide another flight within the next two days so the entire holiday was cancelled.
"It's the first day of the school summer holidays and this is what families face. It's terrible. I feel like they have just washed their hands of us."
According to the outlet, Guy claimed a customer service employee from the airline's call call centre said their flight was cancelled due to storms that had affected UK flights and it was out of their control.
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"The airline said we would get a refund but there was no mention of compensation," he added.
"We booked this holiday months ago and we got a good price. I'm thousands of pounds out of pocket, it will be hard to book something else. I'm desperately trying to sort something else out for us but we've only got a certain amount of time booked off work.
"I won't be rebooking with them."
A spokesperson for easyJet has since issued a statement on the matter, which reads: "We’re very sorry that, due to the impact of air traffic control restrictions caused by adverse weather yesterday which meant this flight was unable to operate and no suitable alternative flights were available, we had to cancel this customer's holiday at short notice.
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"We’ve been in touch with our customer to apologise and confirm that we have processed a full refund."
Tyla has reached out to easyJet for further comment.
Rhiannon Ingle