Missguided shoppers will not receive refunds for returns, its administrators have told shoppers.
The Manchester-based fashion brand fell into administration last month after accumulating millions of pounds in debts to creditors.
Teneo, which was hired by the fashion retailer to run the administration process, has told shoppers that it will not be able to issue refunds as part of the insolvency process.
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When companies like Missguided collapse, customers are usually last on the list of creditors to receive payment.
One customer shared the direct message they received which declined her attempt at securing a refund. The Twitter user said they were 'freaking out'. The message from Missguided urges them to send an email to Teneo.
The message read: "We will not be able to honour any pre-appointment refunds requested and not yet settled.
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“In this case, you can make a claim in the administration process.”
Tyla has contacted Teneo for comment.
On 1 June, Sports Direct owner Frasers Group, bought Missguided and its menswear brand Mennace for £20m. The new owner is expecting to take over both fashion brands in August.
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On Tuesday (14 June) it was confirmed by Frasers that it plans to rehire Missguided founder Nitin Passi as the company’s chief executive.
Missguided is one of the most recognisable brands among the competitive 18 to 34-year-old target market. The company was founded in 2009 and quickly established itself as a home of fast fashion alongside Boohoo, PrettyLittleThing and Shein.
There are ways to request a refund from a company that has gone into administration, according to Which.
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One option is to write to the administrator that is managing the collapsed firm, in this case Teneo, stating exactly what you are owed and what for.
If you used a buy-now-pay-later scheme you must contact your provider for a refund.
Alternately, if your purchase was more than £100 and you paid using a credit card, submit a Section 75 claim from your provider.
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With purchases made by a debit card, you can ask your bank for ‘chargeback’ within 120 days of payment.
You can read more here.
Gregory Robinson